How do I purchase products?
Simply browse our online product catalog of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please email us at firstname.lastname@example.org.
What payment options do you offer?
We provide two payment options:
- Credit/Debit Card: We accept Visa Card, Mastercard, and all major credit cards. Secure payment will be processed by Paypal.
- Paypal: Paypal payment is accepted.
All prices are in Euro.
When do I get charged?
You pay with a credit or debit card at the time of purchase. Products need to be paid in full before we deliver to you. (see our Terms & Conditions for more information on Paypal purchases).
How do I track my order?
We will send you an email update at every step of the process.
What are your delivery times and charges?
Orders received by 3pm are processed and sent the same day.
If your order doesn’t arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.
Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges are:
1kg = 1000 grams
till 1kg = 3.00 euro
till 2kg = 6.00 euro
till 3kg = 8.00 euro
till 5kg = 10.00 euro
till 1kg = 9.00 euro
till 2 kg = 13.00 euro
till 3kg = 22.00 euro
till 5kg = 30.00 euro
Do you ship to PO Box addresses?
No, all items need to have a physical address for shipping.
What parts of Latvia do you deliver to?
Our service is available Latvia wide.
Do you deliver to countries outside Latvia?
Our service is available in Europe and other countries.
I ordered products from you 5 days ago and they haven’t arrived. Where are they?
Orders received by 3pm are processed and sent the same day. If your order doesn’t arrive within 5 days please contact us at email@example.com so we can follow up and get your goods to you as soon as possible.
How do I update my Account Details?
Please sign in and click on ‘My Account’ at the top of the page. There you can edit your addresses, change your password, view recent orders and subscribe to our newsletter.
How do I return a product?
We want you to be happy with everything you buy from Little Holland. That’s why if you aren’t satisfied with any of our products, we will exchange or refund the purchase price, less packaging and postage within 30 days of original invoicing.
Goods must be returned in their original conditions (i.e. not marked in any way) to:
Little Holland, Latvija, Rezekne
Darzu iela 21-27, LV – 4601
Please enclose the original invoice and indicate whether you require an exchange or refund.
In the event that you receive a faulty or incorrect product, we will refund your postage costs in returning the product to us and happily exchange the product or offer a full refund.
Are my credit card details and other information secure?
We take every precaution to protect our customers’ information when you submit sensitive information via our website. Your security is our top priority. Your personal and financial details are securely encrypted with Secure Sockets Layer (SSL) protocol to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.
Our website www.little-holland.com would never keep or save any of your financial information.
Do you have Gift Certificates and Discount Coupon?
Yes! Little Holland offer gift certificates and discount coupon. They can be personalized and then either emailed or sent to you or posted on our website.
Our free email service is the best way to find out about all the latest happenings at Little Holland Subscribers are among the first to hear of our special discounts and offers, new products and free activity resources.
Do your prices include GST?
All prices listed on our website are inclusive of GST.
DI have a discount/coupon code but am unsure where to enter it?
Click on the “Basket” icon on the top right of the screen to view the items in your cart. Your discount code can be entered upon checkout before proceeding to the payment page.